Return & Refunds

Due to hygiene and safety reasons, all sales are final.
We do not accept returns or exchanges on any of our products.

Non-Received Packages
PUNZEL is not responsible for packages that are lost, stolen, or not received once they have been marked as delivered by the carrier. Please ensure that your shipping address is correct and that someone is available to receive the package if necessary.

Damaged or Incorrect Orders
If there is an issue with your order (damaged product, incorrect item, or missing item), you must contact us within 48 hours of delivery.

To report an issue, please email us at info@punzel.ca with:

  • Your order number

  • Clear photos of the package and product

  • A brief description of the issue

After review, we will work with you to find an appropriate solution, which may include a replacement or store credit, at our discretion.

By placing an order with PUNZEL, you agree to this Return & Refund Policy.

Personalized Hair Oils For Every Hair Goal

Your hair is unique. Your oil should be too.

Our cold-pressed hair oils are designed to target specific hair concerns using carefully selected natural ingredients. Whether you struggle with hair shedding, dryness, breakage, thinning or scalp issues, we have a blend adapted to your needs.

Hair Growth & Thinning Best for:

  • Hair shedding
  • Thinning
  • Slow growth
  • Weak roots

Key ingredients: Black Seed, Pumpkin Seed, Rosemary, Onion Seed, Fenugreek, Coffee

Benefits: Helps stimulate the scalp, support stronger roots and improve overall density.

✔ Fine hair friendly

✔ Curly/coily friendly

✔ Safe for chemically treated hair

Dry & Damaged Hair Best for:

  • Dryness
  • Breakage
  • Heat damage
  • Chemically treated hair

Key ingredients: Flaxseed, Chia Seed, Coconut, Almond, Moringa

Benefits: Deeply nourishes the hair, improves softness and helps reduce breakage.

✔ Curly/coily friendly  

✔ Low porosity friendly  

✔ Heat damaged hair friendly

Volume & Density Best for:

  • Fine hair
  • Lack of fullness
  • Flat hair

Key ingredients: Fenugreek, Pumpkin Seed, Black Seed, Rosemary

Benefits: Supports thicker-looking, fuller hair while strengthening strands.

✔ Fine hair friendly  

✔ Wavy/curly hair friendly  

✔ Safe for natural hair

Scalp Care & Dandruff Best for:

  • Itchy scalp
  • Dandruff
  • Flakes
  • Scalp irritation

Key ingredients: Lavender, Chamomile, Rosemary, Black Seed, Sidr Leaves

Benefits: Helps soothe the scalp and maintain a healthier scalp environment.

✔ Sensitive scalp friendly  

✔ Curly/coily friendly  

✔ Dry scalp friendly

Curly & Coily Hair Hydration Best for:

  • Curly hair
  • Coily hair
  • Frizz
  • Dryness

Key ingredients: Chia Seed, Flaxseed, Coconut, Moringa, Almond

Benefits: Helps improve moisture retention, softness and curl definition.

✔ Curly hair friendly  

✔ Coily hair friendly  

✔ High porosity friendly

Edges & Hairline Support Best for:

  • Thinning edges
  • Traction damage
  • Weak hairline

Key ingredients: Onion Seed, Rosemary, Coffee, Black Seed

Benefits: Helps support healthier-looking edges and stronger roots.

✔ Protective style friendly  

✔ Fine hair friendly  

✔ Curly/coily friendly

Made For All Hair Types

Our blends are designed for:

  • Straight hair
  • Wavy hair
  • Curly hair
  • Coily/kinky hair
  • Fine hair
  • Thick hair
  • Chemically treated hair
  • Natural hair

Whether your hair is:

  • Low porosity
  • High porosity
  • Dry
  • Oily
  • Fragile
  • Heat damaged
  • Color treated

There is a blend suited for your needs.

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